Privacy Policy

This privacy notice explains what you can expect us to do with your personal information.

Email: admin@studio30reformer.co.uk

We collect or use the following personal information to provide our services and goods (including delivery):

• Name and contact details
   
• Address
   
• Date of birth
   
• Purchase or account history
   
• Payment details (including card or bank information for transfers and direct debits)
   

For service updates or marketing purposes, we may collect:

• Name and contact details
   
• Address
   
• Marketing preferences
   
• Location data
   

To deal with queries, complaints, or claims, we may collect:

• Name and contact details
   
• Address
   
• Payment details
   
• Account information
   
• Purchase or service history
   

Under UK data protection law (UK GDPR), we must have a lawful basis to collect and use your personal information.

Your data protection rights include:

• Right of access – Request copies of your personal information
   
• Right to rectification – Ask us to correct inaccurate or incomplete data
   
• Right to erasure – Request deletion of your personal data
   
• Right to restrict processing – Ask us to limit how your information is used
   
• Right to object – Object to how your data is processed
   
• Right to data portability – Request transfer of your data to another organisation or to you
   
• Right to withdraw consent – You can withdraw consent at any time when we rely on it as the lawful basis
   

To exercise any of your rights, please contact us using the email address listed above. We will respond within one month.

To provide services and goods:

• Consent – You have given us permission after receiving all relevant information.
   

For service updates or marketing:

• Consent – You have opted in and can opt out at any time.
   

To deal with queries, complaints, or claims:

• Consent – You have provided your permission, which can be withdrawn at any time.
   

• Directly from you
   

We only retain your personal data for as long as necessary to provide a valuable service to you.

If you have concerns about how we use your personal information, please contact us using the email above.

If you're not satisfied with our response, you can also contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint